DXair Parts Order Form
Submit warranty and non-warranty parts requests through the form below. This page has been organized to help you provide the right information quickly so our team can review and process your request as efficiently as possible.
Submit a Parts Request
Please complete the form below.
Legal Disclaimer & Warranty Notice
Note: Parts may be required to be returned to the factory for credit at the client’s expense for final determination of warranty or non-warranty status. The factory may request that parts be held for up to 90 days by the client for review.
The factory may request pool chemistry reports to approve or deny a warranty claim. Pool chemistry records of proper balancing may be required with any submitted claim.
Warranty coverage does not apply to equipment or components that have deteriorated or failed due to improper pool chemistry, including but not limited to imbalances in chlorine, salt, bromine, or other chemical levels.
All parts must be paid for at the time of order and may be required to be returned to the factory for evaluation and credit. The factory will notify the client if a return is required.
Freight costs out/inbound are not covered by factory warranty.
Reinstallation is not covered by factory warranty.
