REQUEST FOR WARRANTY/NON-WARRANTY PARTS FORM FOR DXAIR DEHUMIDIFIERS
Note: Phone calls are not accepted for parts pricing and availability. The following information must be completed and submitted to DXair. Please allow 24-48 hours for processing.
All warranty, non-warranty parts and pricing requests must be submitted using the appropriate parts request form. Please note that orders will not be accepted by phone.
Note: Parts may be required to be returned to the factory for credit at client’s expense, for final determination of
warranty/non-warranty; or factory may request that parts be held for 90 days by the client. Factory may request
pool chemistry reports to approve/deny warranty claim. Please note pool chemistry records of balancing may be
required with any claim form submitted. Factory will not provide warranty for any equipment or peripheral items
that are deteriorated or become defective due to poor pool chemistry, imbalance of chlorine, salt, bromine, etc.
All parts must be paid for and/or may be required to be returned directly to factory for credit. Factory will notify
client if return of part is required for review and/or warranty. Freight costs out/inbound are not covered by
factory warranty. Reinstallation is not covered by factory warranty.
